Administration and Support Services
The Administration and Support Services sector is made up of organisations in employment, travel, call centres, business services, contract staff, cleaning services, secretarial services, contract packing, gardening services and pest control.
The sector includes 122,344 organisations and employs 388,432 people.
The Administrative and Support services sector is an interesting mixture of business categories (travel, employment, call centres, labour hire, cleaning etc) with a “matchmaking role” connecting customers with something they seek.
Google is the leading example of how a database can be used to match an enquiry with an answer, so it is easy to understand how “search” and “matchmaking” tools can be used across the sector.

AI will increasingly improve the quality of “matchmaking” solutions across all business categories in the sector.
Augmented and Virtual reality can complement travel agency services and even employment services. For example, VR has been used to short list people for work on scaffolding and high buildings.
Robots and drones can support cleaning and pest services, being able to safely access places and spaces that are impossible for a person.
Many Administrative services can be improved by Artificial Intelligence, including employment, secretarial services and contract packing.
Building cleaning services, pest services and gardening services face unique challenges daily that are hard to standardise, and therefore automate completely.
Employment: 388,432
Organisations: 122,344
-
Employing:
56%
-
Non-employing:
44%
Remuneration
-
Avg Salary:
$51,020

Categories
-
Admin Services nec
-
Call Centre
-
Employment Services
-
Secretarial Services
-
Travel Agency Services
-
Building Cleaning Services
-
Contract Packing
-
Gardening Services
-
Pest Services
-
Admin Services nec
Activities: Event management, Theatre booking, Tourist information etc-
Technology
AI, Blockchain, VR, Digital Identity -
Other issues
Virtual Assistant
-
-
Call Centre
Activities: Telemarketing service, Call centre, Voice mailbox service-
Technology
Blockchain, AI, AR, VR, Robots -
Other issues
Outsourcing versus Local
Artificial Intelligence (AI)
Daisee Visionary Explainer Video -
-
Employment Services
Activities: Employment agency, Casting agency, Executive placement, Contract labour, Temporary labour hire-
Technology
AI, Blockchain, Digital ID -
Other issues
Advice relevance, Online self servicing, Digital ID
Artificial Intelligence (AI)
impress.ai is an ‘accurate hiring’ platform that autonomously interviews candidates for any job and produces a fit-score based on the knowledge, skills and experience required for the role.AI Job Hunting Tools: Find a Job Today -
-
Secretarial Services
Activities: Clerical, Payroll, Reception, Record keeping service-
Technology
AI, VR, Digital Identity -
Other issues
Virtual Assistant
-
-
Travel Agency Services
Activities: Travel agency, Booking service, Tour operator-
Technology
VR, AR, Blockchain, AI, Digital Identity -
Other issues
Relevance, Specialisation, Climate change
Robotics
The world’s first Virtual Reality travel search and booking experience, This virtual reality travel search and booking experience allows travellers to spin a globe of the world, visit a destination, search for flights, walk through a plane to select their seat, check out different rental cars, and pay for their entire trip— all without leaving virtual reality.Artificial Intelligence (AI)
Artificial Intelligence (AI) and Travel Advisors in 2023 -
-
Building Cleaning Services
Activities: Building cleaning, Window cleaning, Janitorial service,-
Technology
Robots, AI, Drones, 5G -
Robotics
Robot assisted Cleaning in Office Buildings. In professional office cleaning business, floor cleaning and waste disposal account for 70% of the daily cleaning efforts. Within the research project AutoPnP a Care-O-bot 3 service robot has been enabled for doing these tasks completely autonomously. -
-
Contract Packing
Activities: Packing, Bottling, Shrink wrapping, Crating-
Technology
Robots, AI -
Robotics
Collaborative Robots on the Job at DHL. DHL, the UK's largest co-packer, has deployed Sawyer collaborative robots for packaging solutions. Sawyer is on the job and equipped with high performance end of arm tooling (EOAT). As it packs consumer goods, Sawyer intelligently adapts to its environment by sensing the edge of the packaging tray.Artificial Intelligence (AI)
Multipack-ljm - Using AI to Meet Customer Demands -
-
Gardening Services
Activities: Lawn mowing, Garden maintenance-
Technology
Robots, 5G -
Other issues
Climate change
-
-
Pest Services
Activities: Exterminating, Insect, Weed, Termite control-
Technology
Robots, AI, Drones, 5G -
-
Data courtesy
Skills options

Australian Apprenticeships
australianapprenticeships.gov.au provides information on apprenticeships and traineeships, including factsheets and links.

Quality Indicators for Learning and Teaching
qilt.edu.au provides information about Australian universities, including study experiences and employment outcomes.

MYSKILLS
myskills.gov.au is an online database of Vocational Education and Training options, including information about providers, courses, outcomes and fees.

training.gov.au
training.gov.au for information on training packages, qualifications, courses, units of competency and Registered Training Organisations.

National Centre for Vocational Education Research
ncver.edu.au provides research and statistics about Vocational Education and Training and the links between education and the labour market.

myfuture
myfuture.edu.au is an online career exploration service which includes information on a range of career-related topics.